01 / XENIA
A useful conversation about the trip
The actual XENIA interface with an illustrative local demo conversation. The example illustrates the workflow with demonstration content.
XENIA · AI travel concierge
Help the traveller take the next step.
XENIA turns destination questions into a conversation about a real trip. Give travellers useful ideas, source-backed guidance, and a clear path to your booking engine or your team.
Inside XENIA
See the work, from start to finish.
Explore the current product interface with demonstration data. Open any screenshot for a closer look.
02 / XENIA
The right handoff for a group enquiry
Contact information belongs in a dedicated consented form. The captured form contains no personal data.
Capabilities
The details that keep work moving.
A customer-facing AI concierge for travel planning, booking handoffs, and human support.
Plan around the traveller
Discuss activities, dining, seasons, events, and itinerary ideas around the visitor's interests and travel month. Keep the conversation connected to the destination knowledge base.
Ground network questions in a registry
Route and operating-day tools consult the configured Network Registry. This gives the operator a controlled source for where and when the airline operates.
Link to useful source material
Knowledge retrieval carries source attribution. Direct travellers to relevant help articles and approved public sources so they can inspect the original information.
Bring live weather into the conversation
A weather tool retrieves current conditions, forecasts, and sea-surface temperature for network destinations, keeping forecast information separate from seasonal guidance.
Hand off to the booking engine
Build a booking deep-link from validated trip details and preserve attribution on the handoff. Airline seats, holiday packages, and group enquiries follow distinct calls to action.
Capture enquiries with consent
Group and holiday enquiries use a dedicated form. Travellers enter contact details separately from the chat and explicitly consent to follow-up.
Make human support a real transition
Offer agent handoff based on operator presence and duty status. Ask the traveller for transfer consent, then let the human agent take the conversation.
Give the operator content control
Manage sources, ingestion review, approved content, prompt versions, promotions, roles, and audit events through a separate console. Activate or roll back changes without rebuilding the widget.
Applied AI
A concierge with an operator behind it.
XENIA combines conversational AI with controlled tools, approved sources, and a clear route to a person.
Use tools for consequential details
A bounded tool set handles network lookup, knowledge retrieval, weather, booking links, consented lead capture, and agent handoff.
Keep content reviewable
Source freshness, content approval, prompt versioning, disclosed promotions, and rollback give operators practical control over the assistant.
Separate conversation from contact capture
Personal contact details use the consented enquiry flow. Input redaction, output filtering, allowed link domains, and safe-mode fallback support the customer-facing experience.
Evaluate XENIA
Make the next step measurable.
Agree a representative sample and a baseline from your current process. These are proposed evaluation measures, not published performance results.
Bring a representative example
Approved destination content and representative travel enquiries.
Inspect the complete workflow
Review the answer, consented enquiry, booking link, and human-support handoff.
Compare with your baseline
Enquiry completeness; handoff completion; answer usefulness.
Questions & answers
Before you book a demo.
Is XENIA a standalone product?
Yes. XENIA has its own customer-facing concierge, embeddable widget, knowledge and network tools, and operator console. It does not require Aurora.
Can XENIA quote live fares?
Live availability and pricing are not connected in the current preview. XENIA hands the traveller to the booking engine, where current fares are shown.
How does a traveller reach a person?
XENIA checks agent availability and asks for consent before transfer. An available operator can claim the conversation in the console and reply through the widget.
Can the airline control the assistant's content?
Yes. The console supports source management, ingestion review, content approval, versioned prompts, promotions, operator roles, and audit events. Deployment-specific source rights and identity configuration still require validation.
How does XENIA connect to Customer Care?
XENIA remains a separate travel concierge. The optional Customer Care bridge provides a staff chat inbox and concierge administration while XENIA retains its own records. The bridge is implemented and locally tested; production activation is configured separately.
See XENIA in action
Request a demo Start with your workflow.
A focused walkthrough, with the people and decisions that matter to your team.