Airline customer service software Give every customer a clear next step.

Use CARE Ai to connect voice assistance, approved airline guidance, and representative follow-up. Add an optional XENIA Ai connection when your staff also handle travel-concierge handoffs.

In brief

What is airline customer service software?

Airline customer service software helps support teams answer travellers consistently: it retrieves approved guidance, routes a conversation to a representative with its context, and keeps follow-up accountable. FlightAtom's CARE Ai puts a realtime AI voice agent on the support line that looks up approved, customer-visible guidance before answering policy questions and hands callers to a representative with a guest brief. XENIA Ai is a separate AI travel concierge for trip planning and booking handoffs.

CARE Ai
AI voice agent for airline customer service · Operator activation
XENIA Ai
AI travel concierge for airlines · Preview
Where it fits

Put the right product in the workflow.

Answer from approved guidance

Give voice assistance access to reviewed, customer-visible source material and explicit procedure guides.

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Continue with a person

Bring the call reason, AI transcript, notes, and source context into the representative workspace. Track consented callback follow-up.

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Connect concierge handoffs

XENIA Ai remains a separate product. Its implemented CARE Ai bridge provides staff chat and concierge administration, with production activation scoped separately.

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The products

Explore the software.

Airline customer service

CARE Ai

CARE Ai conversation details for a resolved call. At 9:58 AM the guest asks whether flight 214 from Boston to Toronto is on time and how many bags they can check. The voice agent says the flight is on time and scheduled to leave Boston at 1:00 PM, as read from the operations system at 9:59 AM Eastern time. It then gives the two-bag, 23 kg allowance. The timeline lists the flight-status check, the knowledge search and the resolution, and cited baggage-allowance passages show their source and version. Synthetic demonstration data.

A realtime AI voice agent for airline calls, with governed knowledge, guest-brief handoff, and scripted test calls.

Explore CARE Ai ↗Operator activation
AI travel concierge

XENIA Ai

Two views of the XENIA Ai chat for a fictional Demo Airline, with its permanent AI label. Left: a traveller asks for four nights in Lisbon around food and walking, and XENIA Ai gives a day-by-day plan (Alfama, Belém, Sintra, Chiado) with fictional venues, a partner hotel, links to three demo sources and a Flight + hotel package button. Right: follow-ups bring a four-day forecast in °F and °C with rain chances, a sea temperature of 67°F (19°C), a suggestion to swap Sintra for the tile museum on the showery day, and the dates of an autumn wine fair. Synthetic demonstration data.

Trip planning in chat, prefilled booking links only for days the schedule flies, consented enquiries and live-agent handoff, with every reply checked by code.

Explore XENIA Ai ↗Preview
Related guides

Read the background.

Plain-language guides to the practice behind the software.

Questions & answers

Common questions about airline customer service software.

Is this conversational AI for airlines?

Yes. CARE Ai's voice assistant converses with callers using approved guidance and reviewed decision guides, and XENIA Ai is a chat concierge for travel planning. Reservation changes, refunds, and payments stay with airline staff and their reservation systems.

Can the AI hand a customer over to a person?

Yes. A caller can ask for a representative at any point in CARE Ai, and XENIA Ai asks for consent before transferring a traveller to an available agent. A CARE Ai representative receives a guest brief with the transcript and the knowledge used; a XENIA Ai agent receives a short summary of the request with contact details removed and replies in the same chat.

Who controls what the assistant can say?

The airline. In CARE Ai, customer policies and advisories need a publisher other than their author before they become available to the voice assistant, and search keeps source and version references.

See FlightAtom in action

Start with your workflow.

A focused walkthrough, with the people and decisions that matter to your team.

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